# Support

Support email reaches us directly, with no helpdesk ticket system in between: assaf@labnotes.org.

Last updated: September 15, 2026

## Getting support

Expense is made by ZHED Media. Support requests come straight to us, without going through a helpdesk ticket system: [assaf@labnotes.org](mailto:assaf@labnotes.org).

Describe your account's login email, what was being done when an issue occurred, and what the expectation was.

In case of an error with a particular expense, linking to that expense, including the date, merchant, and amount may be enough to avoid additional back and forth. A screenshot of the screen you're viewing is also very helpful.

## Questions that are currently answered

The [FAQ](https://expense.labnotes.org/faq) describes how the receipts are parsed, how mileage is priced, and how the application compares to similar applications. To learn how to connect an assistant and the tools it will have access to after the connection, visit the [MCP page](https://expense.labnotes.org/connect). The [privacy policy](https://expense.labnotes.org/privacy) provides information about what the app collects and who else might have access.

In case a forwarded receipt hasn't been received, the [Email page](https://expense.labnotes.org/emails) should be visited for more information, including the forwarding email address and the approved senders.

## Your account

Everything you can configure on your account can be changed in the [Settings](https://expense.labnotes.org/settings): password, sign-in email, connected mailboxes, authorized assistants, and account closure (deletion of your expenses and receipt images).

Account lockout is possible. In that case, the password reset option on the [sign-in page](https://expense.labnotes.org/login) can be used. In case of problems receiving the password reset email, email support with the email associated with your account.

## Mailboxes

To add a mailbox, visit the [Emails page](https://expense.labnotes.org/emails). To connect a Gmail account, you'll need to provide credentials using Google sign-in. To connect a Fastmail account, you'll need to do the same.

To disconnect a mailbox, visit the same page to revoke the token stored by the application. Access can also be revoked at the provider. To do that for Fastmail, visit Settings -> Privacy & Security -> Connected apps & API tokens -> Remove access. For Google, visit the third-party access page of your Google Account.

## Security reporting

If you find a way to access another user's expenses or data, please contact us at the above email address, and allow some time to address the problem. There's no bug bounty offered at this point – just a fix and a thank you.